REFUND AND RETURNS POLICY

Overview

Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Conditions for Returns

To be eligible for a return, your item must:

Be unused and in the same condition you received it.
Be in original packaging, complete with accessories and documentation.

Items Exempt from Returns

Some items cannot be returned, including:

Personalized or tailor-made products.
Items used or installed.

Return Procedure

To complete your return, we ask for a receipt or proof of purchase.

Situations for Partial Refunds

Partial refunds are available in certain situations:

Items with obvious signs of use.
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received a refund, please check your bank account first. Then contact your credit card company, as it may take some time for your refund to officially post. Please also contact your bank, as there may be a processing time before a refund appears.

If after following these instructions you still have not received your refund, contact us at info@sergiovalsania.com.

Items on Sale

Only regularly priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@sergiovalsania.com and send your item to: VALSANIA SRL – Via Torino, 22 – 10046 Poirino (TO).

Shipping of Returns

To return your product, you should send your product to: VALSANIA SRL – Via Torino, 22 – 10046 Poirino (TO). You will be responsible for paying shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your replaced product to reach you may vary. If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Do You Need Help?